CTW 1-Year Support Contract

Unlimited phone, e-mail and TeamViewer remote access
CTW dynos as well as Roehrig machines.

1-Full Year based on how many dynos you have.

(1) dyno – $300.0
(2-3) dynos – $400.0
(4-up) – $550.0

If one (or more) are also an EMA, add this option.
EMA – extra $225.0 (1 or 10)
* includes CTW keeping your calibrations and settings backed-up and secure

Categories: SKU: SC

CTW offers a full year of Support for your testing equipment and software.  This Support contract allows for unlimited phone and e-mail help to the users of the machines so they can get fast and helpful answers to their questions and quickly resolve any problems they might have. It also includes support via remote access using Team Viewer and CTW’s exclusive license. By registering your covered machines using their serial numbers, you are given a Support contract identifier to be used for all help.

This help includes:

  • software questions and help understanding how best to use it
  • fixing errors and general help to build Tests and change settings
  • help getting a new laptop up and running after a computer crash
  • training using the remote access feature
  • Team Viewer remote access for training, help and repair of software and connections on the go
  • CTW offers this for all Roehrig Engineering machines and software

Included in your contract, we will also save and host your System files and Settings files on our server so that we can help with any future computer crashes. Because we track all machines that we encounter, we keep records of them based on their serial numbers. By exporting your settings and e-mailing to us, we can keep a copy safe under your serial number so that when your computer dies, we can get you up and running quicker.

Unlimited phone, e-mail and TeamViewer remote access

  • *includes CTW keeping your calibrations and settings backed-up and secure
  • A Full Year
  • Customer can opt to pick-up in Lexington, NC but then NC State tax applies
  • Crate – International heat treated
  • Shipping – to be determined
    • By ground transport in Continental US
    • International shipping is not a problem

For additional questions and sales information,

Leasing available through ACG Equipment Finance – Follow to our custom CTW page!